Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2019
Date: 27 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The complainant, whom I will call Mrs X, complains about the domiciliary care provided to her father, Mr Y. The Ombudsman finds the absence of some care records creates uncertainty about the care provided. But the available records show that Mr Y's care was not always provided in accordance with his support plan. We also find fault with the care provider's communication with Mrs X and its handling of her complaint. The provider will pay £150 to Mrs X and undertake the other actions listed at the end of this statement.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)