Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2023
Date: 22 December, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the actions of the Care Provider, Leaf Care Services Ltd and its Care Home, Ixworth Dementia Village and the care and support it provided to her late father, Mr Y. The Care Provider was at fault because it increased Mr Y's care and support hours without supporting evidence. Its decision to terminate Mr Y's contract was flawed. It provided care and support to Mr Y which was not safe and attempted to pursue action against Mrs X as she did not agree to changing her father's care and support. The faults caused Mrs X distress, frustration and uncertainty. The Care Provider has agreed to apologise to Mrs X and provide her with a symbolic payment of £500.
Case Number: 23 002 091
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)