Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2019
Date: 5 February, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the respite care her husband,Mr X, received. The Care Provider was at fault. An investigation by the local council found the care it provided was not in line with Mr X's care plan, and he developed cellulitis while in the care home. Mr X experienced infection and pain. The Care Provider was also at fault as it did not respond properly when Mrs X raised her concerns. Mrs X experienced significant distress and went to added time and trouble in raising her concerns with the Council and the Ombudsman. The Care Provider has apologised and refunded £181.50 of care fees. It has agreed to my recommendations to send a new apology that properly accepts fault and pay an extra £150 to Mrs X to recognise the outstanding injustice not yet remedied.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)