Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2024
Date: 27 June, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about some of the care services provided to her (late) mother, Mrs Y, and about some of its dealings with the family. Mrs X also complained the Care Provider did not handle her complaint properly. We have found the actions of the Care Provider caused an injustice to Mrs Y and Mrs X. The Care Provider has already offered and completed a financial remedy for the family. To remedy the injustice caused, the Care Provider has also agreed to apologise to Mrs X and review some of its procedures.
Case Number: 23 005 324
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)