Basic Search  |  Summaries  |  Advanced SearchPenalty: £50
Year: 2021
Date: 10 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss C complained about the domiciliary care package provided to her late mother. Miss C said her mother paid for care she did not receive and her family had to provide personal care. We have found fault as some care outcomes were not consistently achieved but consider the agreed actions of an apology, partial refund of fees and procedural improvements provide a suitable remedy.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)