Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 16 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs B complained about the care her late father received at one of the Provider's care homes. There was fault in the Care Home's record-keeping and its complaints handling, causing distress and uncertainty to Mrs B about the care her father received. It has agreed to apologise to Mrs B and reduce the amount she owes for Mr X's care. It also agreed to review its processes and ensure its staff follow its policies and procedures.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)