Basic Search  |  Summaries  |  Advanced SearchPenalty: £964
Year: 2024
Date: 28 March, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, the Ombudsman finds service failure in relation to the landlord's response to reports of delays completing repairs to the boiler. In accordance with paragraph 52 of the Housing Ombudsman Scheme, the Ombudsman finds service failure in relation to the landlord's response to the request to cancel the service charge arrears. In accordance with paragraph 52 of the Housing Ombudsman Scheme, the Ombudsman finds service failure in relation to the landlord's handling of the associated complaint and processing of the compensation offered.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)