Basic Search  |  Summaries  |  Advanced SearchPenalty: £320
Year: 2024
Date: 19 February, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure in the landlord's handling of the resident's reporting of a pest infestation and in the landlord's complaints handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration in the landlord's record keeping.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Not inclusive of compensation already offered by the landlord