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Violation Tracker UK Individual Case

Company: Lotus Home Care Limited
Penalty: £1,000
Year: 2024
Date: 3 July, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: There were some faults by the care provider in the delivery of Mrs X's care. The family has been reimbursed some costs for late or short calls but in my view the care provider should go further. Some aspects of poor care caused particular distress and failed to respect Mrs X's dignity, and the care provider should also offer a sum which recognises that.
Case Number: 23 012 928
Agency: Local Government and Social Care Ombudsman
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