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Violation Tracker UK Individual Case
Company: Metropolitan Thames Valley Housing
Current Parent Company:
Metropolitan Thames Valley
Parent at the Time of the Penalty Announcement: Metropolitan Thames Valley
Penalty: £600
Year: 2024
Date: 2 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme, there was maladministration in relation to the landlord's handling of the resident's requests for reasonable adjustments in relation to repairs appointments and a compensation payment. In accordance with paragraph 52 of the Scheme, there was maladministration in relation to the landlord's handling of the resident's complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data:
(click here)
Source Notes: Inclusive of compensation already offered by the landlord
