Basic Search  |  Summaries  |  Advanced SearchPenalty: £350
Year: 2019
Date: 11 October, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complained about the quality of domiciliary care provided to her mother Ms Y by Helping Hands. There were faults as there was a lack of continuity of carers, last minute rota changes and a carer carried out shorter visits than scheduled. This caused Ms Y some distress. The care provider also delayed responding to Ms X's complaint causing Ms X frustration. The care provider has agreed to pay Ms Y £250 and Ms X £100 to acknowledge the injustice caused by its faults. It has also agreed to remind staff of its complaints' procedures and the need to accurately record the time of visits.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)