Basic Search  |  Summaries  |  Advanced SearchPenalty: £700
Year: 2021
Date: 11 January, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We have found fault in the way the Home communicated with Mrs C and her family about a lift being out of service, its failure to offer Mrs C any alternative way to leave the Home for three months and its failure to properly respond to Mrs C's complaint. The Home has agreed to apologise, to provide a financial remedy and to write to other residents who may have been similarly affected.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)