Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2024
Date: 1 May, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr Y complains about the care provider's decision to impose an additional charge for care provided over a baseline limit of 25 hours per week. The contract signed by Mrs X did not refer to any baseline limits. Furthermore, there is no record of a review of Mrs X's care needs which evidenced an increase in her care needs or quantified the amount of care she needed. There is fault in the actions of the care provider which caused injustice to Mrs X and other residents who have received additional charges for care provided over the limit imposed in April 2023. The care provider should implement the remedy we have recommended at the end of this statement.
Case Number: 23 001 565
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)