Basic Search  |  Summaries  |  Advanced SearchPenalty: £3,000
Year: 2024
Date: 30 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme, there was severe maladministration by the landlord in its handling of the water pipe repair, service failure by the landlord in its handling of the bedroom window repair, maladministration by the landlord in its handling of the resident's reports of antisocial behaviour (ASB) and noise nuisance by a neighbour and severe maladministration by the landlord in its handling of the resident's complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord