Basic Search  |  Summaries  |  Advanced SearchPenalty: £800
Year: 2021
Date: 27 July, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains Oakland Primecare's Woodland Grove failed to provide appropriate contact with her mother in the weeks leading up to her death, causing unnecessary distress to her family. Oakland Primecare's policies on visiting at the end-of-life did not reflect Government guidance in place at that time. This prevented Mrs Y's family from visiting as often as should have been possible, causing avoidable distress. Oakland Primecare needs to apologise, pay financial redress and improve its working practices.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)