Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2024
Date: 30 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in its complaint handling. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in its response to the residents reports of disturbance from delivery men ringing his doorbell and its response to the residents' concerns in relation to the introduction of parking management.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord