Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,300
Year: 2024
Date: 18 January, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme there was maladministration in respect of the landlord's handling of the resident's reports concerning disputed service charges relating to the door entry system, communal repairs, fire safety works and lift repairs and maintenance and maladministration in respect of the landlord's handling of the resident's concerns regarding fire safety within the building and a request for a route map to getting an EWS1. In accordance with paragraph 52 of the Scheme there was maladministration in respect of the landlord's handling of the associated complaint and the resident's request for compensation.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)
Source Notes: Inclusive of compensation already offered by the landlord