Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,250
Year: 2024
Date: 10 April, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's response to the resident's concerns about the ABC that was issued in January 2022 at a meeting that was conducted at short notice. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's response to the resident's reports of antisocial behaviour after September 2021. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was severe maladministration in respect of the landlord's response to the resident's request for an additional fire escape. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was maladministration in respect of the landlord's handling of the resident's complaints. In accordance with Paragraph 52 of the Housing Ombudsman Scheme there was service failure in respect of the landlord's management of knowledge and information.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)