Basic Search  |  Summaries  |  Advanced SearchPenalty: £1,419
Year: 2024
Date: 27 March, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme, there was maladministration in the landlord's handling of the resident's report that she could not access her communal garden. In accordance with paragraph 52 of the Scheme, there was service failure in the landlords handling of the resident's reports that her front hedge was overgrown. In accordance with paragraph 52 of the Scheme, there was maladministration in the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)