Basic Search  |  Summaries  |  Advanced SearchPenalty: £750
Year: 2024
Date: 26 March, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme there was service failure with the landlord's response to the resident's reports of noise and her request for soundproofing at the property. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration with the landlord's response to the resident's response to the resident's reports of antisocial behaviour (ASB) in the block. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was service failure with the landlord's handling of the resident's concerns about staff conduct. In accordance with paragraph 52 of the Housing Ombudsman Scheme there was maladministration with the landlord's complaint handling.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)