Basic Search  |  Summaries  |  Advanced SearchPenalty: £6,641
Year: 2024
Date: 26 March, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its response to reports of leaks, damp and mould, and its handling of the required major works, to the resident's property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was maladministration by the landlord in respect of its handling of the resident's decant, including issues with, and condition of, the decant properties. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in respect of its response to the resident's concerns about its use of the electricity at her main residence and her being responsible for paying that bill whilst also paying electricity for her decant property. In accordance with paragraph 52 of the Housing Ombudsman Scheme, there was service failure by the landlord in respect of its handling of the associated complaint.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association
Source of Data: (click here)