Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2022
Date: 1 March, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained the care provider, Peel House Nursing Home unfairly and inappropriately increased her mother, Mrs F's care fees during 2021. The care provider was at fault. The terms in its contracts relating to fee increases are not in line with Competition and Markets Authority guidance which means it is likely they are unfair under consumer law. It also failed to issue Mrs F with a contract and did not provide Mrs X with an adequate explanation of how it calculated the care fees. The care provider agreed to apologise and pay Mrs X £300 to recognise the frustration, uncertainty and time and trouble the faults caused her. It also agreed to review its contract to ensure it complies with the CMA guidance and consumer law.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)