Basic Search  |  Summaries  |  Advanced SearchPenalty: £500
Year: 2020
Date: 21 February, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X and Mrs Y complain about the care their mother Mrs A, received from a care home. The Ombudsman upholds part of the complaint against the care home for the delay in answering a call bell. This caused Mr X and Mrs Y uncertainty as to what may have happened if staff had attended to Mrs A on time. The Care Provider has agreed to apologise to Mr X and Mrs Y and make a financial payment.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)