Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2021
Date: 7 June, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Miss X complained about the way Prime Life Limited (the care provider) treated her late father, Mr Y's Funded Nursing Care (FNC) payments between September and November 2019. The care provider was at fault for failing to provide a clear contract or explain from the outset how it treats and handles FNC payments. This caused Miss X uncertainty. The care provider agreed to provide Mr Y's estate with a partial refund of FNC payments it received. It also agreed to review and revise its contracts to make it clear how it treats and uses a resident's FNC payments.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)