Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 11 July, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We investigated a complaint about the residential services provided to the complainant. We found Priory Mews Healthcare Limited did not notify Mr X promptly of the fees payable for his mother's care once she became self-funding. These faults meant Mr X received a large and unexpected invoice from the care provider. As a result he moved his mother from this home to a less expensive home, as he would have done sooner had he known of the actual fees. As a result, Mr X suffered injustice and his mother suffered the distress of moving to another home.
Case Number: 23 000 998
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)