Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2021
Date: 16 February, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the home care service provided by Promedica24 (Lancashire) Limited. We have found fault because Mrs X was not provided with person-centred care that was suitable for a person with dementia. We cannot say this caused a deterioration in Mrs X's health, but we are satisfied it caused distress to Mrs X that requires a remedy. To remedy this injustice, Promedica24 (Lancashire) Limited has agreed to apologise, cancel notice period charges, and make a payment to Mrs X. It has also agreed to ensure appropriate training is provided to the relevant personnel.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)