Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2021
Date: 9 September, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: A nursing home took too long to tell the complainant, Miss D, that her mother Mrs M had died, as the Home had not kept proper records about next of kin. It also did not manage Mrs M's personal belongings or her finances properly. The NHS Trust responsible for managing Mrs M's money failed to do this adequately or to safeguard her finances. We did not find failings in the way the Trust and the Council partly responsible for commissioning Mrs M's placement at the Home handled Miss D's complaint. Miss D said she suffered avoidable distress and inconvenience, and she believed the Home owed money to Mrs M's estate. The organisations have agreed to apologise to Miss D and take action to prevent similar problems in future. They have also agreed to reimburse Mrs M's estate with any money due to it.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)