Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2022
Date: 25 May, 2022
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms C complains the Care Provider inappropriately charged for home support services. She says care workers did not follow instructions, wasted time, inappropriately shared information, and went into her son's room without his permission. The Care Provider is at fault for failing to have a contract in place setting out charges and the cancellation policy. The Care Provider has agreed to ensure people have contracts in place, remind staff/provide training where necessary about protecting privacy and the complaints process.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)