Basic Search  |  Summaries  |  Advanced SearchPenalty: £400
Year: 2021
Date: 8 April, 2021
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains Sanctuary Care has failed to deal properly with family contact arrangements at Park View Residential Care Home during COVID-19, resulting in a decline in Mrs Y's mental health and avoidable distress to herself. Sanctuary Care has not dealt with this matter properly, resulting in avoidable distress. It needs to apologise, pay financial redress and take action to prevent similar problems from arising again.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)