Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 30 September, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complains on behalf of her father, Mr Y, the care provider is overcharging for the time spent with Mr Y and is failing to complete all of the agreed tasks. Ms X says this has amounted to large financial losses. We have found fault in the care provider for failing to confirm how it would calculate its charges. We recommend the care provider reissue its invoices in line with the hours Ms X has recorded it is at Mr Y's and issue an apology.
Case Number: 23 021 009
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)