Basic Search  |  Summaries  |  Advanced SearchPenalty: £450
Year: 2024
Date: 8 February, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: In accordance with paragraph 52 of the Scheme, there was maladministration in the landlord's communication with the resident following damage to the property caused by flooding. In accordance with paragraph 52 of the Scheme, there was service failure in the landlord's response to the resident's request to be reimbursed for damage caused to her personal belongings.
Agency: Housing Ombudsman Service
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: non-profit
Major Industry of Parent: miscellaneous services
Specific Industry of Parent: housing association and developer
Source of Data: (click here)
Source Notes: Not inclusive of compensation already offered by the landlord