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Year: 2019
Date: 11 November, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr B complains South West Care Homes was wrong to tell him it could no longer meet his mother's needs, resulting in him having to move her to another care home. South West Care Homes provided misleading information about his mother's need for nursing care, but it did not give her notice to leave. It needs to apologise to Mr B and identify the action to take to ensure its staff better understand the difference between residential and nursing care, so they do not provide misleading advice in the future.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)