Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2020
Date: 6 September, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the quality of care provided to her late relative during a respite stay. The care provider was at fault. It failed to keep adequate records and did not respond to Mrs X's complaint. It has agreed to apologise to Mrs X and make a payment to acknowledge the distress caused to her. It has also agreed to review its procedures.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)