Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 13 September, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Care Provider, acting for the Council was at fault as there was a top up fee for the late Mrs Y's care with no third party top up agreement being in place. The Council will repay the top up fee. The Care Provider's complaint handling was not in line with our expected standards. It will apologise and take action set out in this statement to prevent recurrence.
Case Number: 22 016 320
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)