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Violation Tracker UK Individual Case

Company: St Thomas Nursing Home
Penalty: £1,000
Year: 2019
Date: 17 May, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs P complained that after she asked a care home to call a GP to see her mother Mrs D, a GP did not visit and Mrs D died prematurely as a result. The Ombudsmen find that the care home failed to monitor Mrs D's condition and seek medical attention as it should have done. The GP practice failed to respond properly to contacts from the care home about Mrs D. The Ombudsmen cannot say what impact this had on Mrs D, but the distress and uncertainty caused by this are an injustice to Mrs P. They recommend action to put this right.
Agency: Local Government and Social Care Ombudsman
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