Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2019
Date: 13 August, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The complainant says the Care Provider did not provide a properly managed care service for his mother. He says it did not respond properly to his complaints, resulting in him seeking an alternative service. The Care Provider says it offered good care resulting in improvements to the customer's mobility and wellbeing. The Care Provider says the complainant broke the terms and conditions of the service agreement. The Ombudsman finds the Care Provider caused injustice in failing to follow its complaints procedure, address the complainant's concerns and give a formal reasoned response to the complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)