Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2023
Date: 15 October, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains the Avenue Nursing Home failed to look after his father properly, resulting in him injuring his head. He also complains the Council failed to deal properly with the safeguarding concerns about his father's injury. While the Nursing Home was not responsible for his father's injury, it did not handle the incident properly and its records are not entirely accurate. This resulted in a loss of trust and has made it difficult to find out what happened. The care provider needs to apologise and improve its record keeping. There was no fault by the Council over its handling of the safeguarding concerns.
Case Number: 23 004 141
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)