Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2019
Date: 13 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr B complains for a relative, Mr C, that his care provider wrongly decided he needed one-to-one care, put that care in place and increased his fees to pay for it. Mr C passed away during the course of this investigation. The Ombudsman finds the provider was entitled to increase the care provision and to change for it, but should have provided information about the increased fees as soon as reasonably practicable, and in this case there was a delay. However, the provider took action to waive the relevant fees for an appropriate period and therefore Mr C did not suffer injustice as a result.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)