Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 28 November, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: The Local Government and Social Care Ombudsman investigated a complaint about the Grange Care Centre (Cheltenham) Limited withholding fees for the care provided to the complainant's late mother. The woman paid her fees in full, before NHS-funded nursing care payments (FNC) were awarded retrospectively. We found the care provider: had no clear contract setting out what happens when a person is awarded FNC; did not provide a statement of account for money it still held; increased care fees to include the FNC without notice; and did not respond properly to the complaints. This leaves the woman's estate out of pocket for payments made before NHS funding was applied.
Case Number: 23 013 400
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)