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Year: 2024
Date: 20 March, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr C complains the Care Provider has inappropriately withheld Free Nursing Care (FNC) payments. The Care Provider is at fault for failing to have a clear contract which sets out what happens to a person's fees when FNC is awarded. The Care Provider is also at fault for delays and failures in its complaint handling. To remedy the complaint the Care Provider should apply FNC payments to the outstanding account, refund any credit and apologise to Mr C for its failures and make him a symbolic payment.
Case Number: 23 013 400
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)