Basic Search  |  Summaries  |  Advanced SearchPenalty: £150
Year: 2019
Date: 20 June, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr X complains on behalf of his late grandmother (Mrs Y) about poor care and treatment in a residential home. He says this ultimately contributed towards her death. There was fault in the care provider's actions. It did not always reposition Mrs Y in line with her care plan. It also failed to keep accurate records. This has left Mr X with a sense of uncertainty over whether Mrs Y was cared for properly. However, we cannot say the care provider's actions contributed towards her death. The care provider has agreed to apologise to Mr X and pay him £150 to acknowledge the uncertainty caused to him. It will remind its staff of the need to adhere to care plans and to keep accurate and regular records. It will also review its policy on the completion of daily continence charts.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)