Basic Search  |  Summaries  |  Advanced SearchPenalty: £250
Year: 2020
Date: 20 October, 2020
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complained about the care provided to her late mother, Mrs Y, at the care home. The care provider was at fault. It failed to note Mrs X's concerns, failed to follow instructions regarding laundry, failed to record when it had followed up a continuing health care assessment, was short staffed on a day Mrs X visited and it used Mrs Y's products on other residents. The care provider has agreed to apologise to Mrs X and pay her £250 to acknowledge the distress and frustration the faults caused. It has also agreed to provide evidence to the Ombudsman to show it has completed the actions it agreed to take to prevent the faults recurring.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)