Basic Search  |  Summaries  |  Advanced SearchPenalty: £300
Year: 2019
Date: 18 December, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs B complained about actions taken by a Care Provider, including a missed care visit to her husband, Mr B, leaving him in distressing circumstances. We cannot safely conclude that the Care Provider informed Mr and Mrs B that the visit would be late and we find it failed to follow up subsequent calls and messages from Mrs B. We have asked the Care Provider to pay Mr and Mrs B £300.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)