Basic Search  |  Summaries  |  Advanced SearchPenalty: £850
Year: 2019
Date: 9 August, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs X complains about the care provided by Trinity Care at Home Limited. The Ombudsman finds the care provider was at fault because it failed to notify her family of a change in her circumstances, was unable to make care records available to paramedics, lost some records and some visits did not last as long as they should have. The care provider has agreed with the Ombudsman's recommendations to apologise, make a payment to Mrs X and refund the overpayment. The Ombudsman has not upheld other areas of complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)