Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 2 June, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mr Y's personal care was not in line with his preferences and did not respect his dignity, particularly on the day of a video call with his relative Ms X who has complained to us. Mr Y has now died and so we will not remedy his injustice. Within one month of my final decision, the Care Provider should apologise to Ms X for her avoidable distress. Its apology should be in line with our published Guidance on Remedies.
Case Number: 23 004 653
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)