Basic Search  |  Summaries  |  Advanced SearchPenalty: £0
Year: 2024
Date: 4 July, 2024
Offence Group: consumer-protection-related offences
Offence Type: consumer protection violation
Violation Description: United Utilities was issued with a warning letter following a planned source water change during July 2023. The company risk assessment did not adequately consider how the source water change would impact consumers and the company also failed to fully implement learning from a previous similar event. The company has since updated its risk assessment procedures and undertaken consumer acceptability research to prevent a recurrence.
Agency: Drinking Water Inspectorate
HQ Country of Parent: United Kingdom
Ownership Structure of Parent: publicly traded
Major Industry of Parent: utilities and power generation
Specific Industry of Parent: water and sewer services
Source of Data: (click here)