Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2019
Date: 24 January, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Mrs C complains the Care Provider did not offset funded nursing care payments against fees paid by her late father for his care. We have upheld this complaint finding fault with the Care Provider's terms and conditions which implied this would be the case. We also find poor practice in how it responded to Mrs C's enquiries and complaint. These faults caused injustice to Mrs C. The Care Provider has agreed action to remedy Ms C's complaint and learn lessons from the complaint.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)