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Year: 2019
Date: 16 September, 2019
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: Ms X complains failings by the Care Home led to her father's premature death and caused financial loss. The Ombudsman will not investigate the care provided by the Care Home as it is unlikely further investigation will lead to a different outcome. The Ombudsman finds fault in how the Care Home charges residents. The Ombudsman recommends the Care Home provides a refund to Mr Y's estate, remedies any injustice to other residents and takes action to prevent recurrence.
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)