Basic Search  |  Summaries  |  Advanced SearchPenalty: £100
Year: 2024
Date: 9 July, 2024
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We uphold Ms X's complaints about timing of care calls, continuity of care staff and ending the contract. This caused avoidable distress. The Care Provider has already apologised and this is a partial remedy. We recommend a further apology and a symbolic payment for poor communication around ending the contract.
Case Number: 23 015 779
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)