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Year: 2023
Date: 21 December, 2023
Offence Group: healthcare-related offences
Offence Type: care quality violation
Violation Description: We uphold Mrs X's complaint about the way the Care Provider responded to her concerns when her care visit times were changed. We found the Care Provider failed to properly consider Mrs X's preferences. As a result, Mrs X was caused unnecessary frustration and upset. We recommend the Care Provider apologises to Mrs X and reviews its processes.
Case Number: 23 001 596
Agency: Local Government and Social Care Ombudsman
Source of Data: (click here)